Exchanges and Returns Policy

Delivery

The estimated delivery time will be calculated at checkout, after filling in the zip code and choosing the delivery method.

Returns

The request for return by repentance or withdrawal must be made within 10 ten days after receipt of the product.o.

Default Exchange

The exchange of products can be done within a period of up to 30 thirty days, from the date of issuance of the electronic invoice. Requests made after this deadline will not be accepted.s.

Conditions for Exchanges and Returns

After making the request, the customer will receive an email with the procedures for sending the products.s). 

For exchanges and returns it is necessary to consider the following points:

  • It is mandatory that the products always have the original labels
  • The product must come in a packaging that protects it during transport
  • The product must not show signs of washing, use, damage or any modification
  • A copy of the invoice must accompany the product
  • The returned product will be analyzed by our team within a period of up to 15 days from the receipt, and the exchange / return may or may not be accepted.

Reversal

Credit on our website valid for 6 months; or chargeback on the same credit card used to make the purchase; or bank transfer in current account informed by the client.

Any questions or difficulties regarding exchanges and returns, please contact us.